Business Technical Services Analyst - PL/SQL
We are seeking an experienced Business Technical Services Analyst to join our team. This individual will be responsible for establishing and maintaining relationships with clients, understanding their business needs, and providing technical support.
* About the Role:
* To establish a positive rapport with clients to develop and maintain long-term relationships.
* Assist in evaluating client business requirements, effort estimation, and guiding clients to utilize standard solutions while maximizing revenue.
* Participate in converting client business requirements into detailed technical specifications and learn how to present them internally and externally while securing requirement sign-off.
* Gain and maintain knowledge of identifying critical business impact issues from Service Desk.
* Assist with documenting and maintaining client system environments by keeping records of client functionality, environment, and client-specific documentation.
* Participate in release management between Service Desk, Compliance, and Project as well as client activities such as Payment Card Industry audits and internal projects.
Required Skills and Qualifications:
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
Benefits:
* Flexibility to work from home.
* A people-centered environment.
* Contact with teams from different countries.
* An attractive policy of salary and benefits.
Others:
We recognize that innovation and transformation only happen in inclusive and safe working environments. As an equal opportunity employer, we strongly encourage people with disabilities to apply for any job position.