**Job Summary**
As a Business Technical Service Analyst, you will play a key role in establishing long-term relationships with clients and understanding their business objectives and expectations. You will assist in evaluating client business requirements, effort estimation, and guiding them to utilize standard solutions while maximizing revenue.
* You will be responsible for converting client business requirements into detailed technical specifications and presenting them internally and externally while securing requirement sign-off.
* Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.
* Assists with documentation and maintenance of client system environments by keeping records of client functionality, environment, and client-specific documentation.
* Participates in release management between Service Desk, Compliance, and Project as well as client activities such as Payment Card Industry audits and internal projects.
Requirements
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
We recognize the importance of innovation and transformation in an inclusive and safe work environment and encourage people with disabilities to apply for this position.
**About the Role**
This is an exciting opportunity to join our team and contribute to our growth in Latin America & The Caribbean. As a Business Technical Service Analyst, you will have the chance to develop your skills and expertise while working with a talented team.
About Us
We are a leading company in the payment processing industry, operating in over 75 countries worldwide. We process billions of card transactions each year and are committed to providing exceptional service to our clients.