Operations Specialist Role
\Entities
As an Operations Specialist, you will play a multifaceted role in ensuring seamless delivery experiences for our clients.
\
Key Responsibilities:
\Enumerate
1. Monitoring ongoing deliveries and providing exceptional support to delivery drivers and shippers via phone and live chat.
2. Ensuring timely communication and resolution of any issues that may arise during deliveries.
\Enumerate
Requirements:
\Enumerate
3. Fluency in the English language
4. Flexibility to work based on Eastern US time zone (EDT)
5. Experience in logistics, courier operations, call center, or customer support
\Enumerate