Job Overview:
We are seeking a highly skilled Client Success Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with agency clients, primarily chiropractic, dental, and medspa clinics.
Key Responsibilities:
* Client Communication:
* Be the main point of contact for each clinic client, communicating daily via calls, emails, and texts.
* Provide clear updates on campaign performance, next steps, and upcoming improvements.
* Build trust through responsiveness, proactivity, and transparency.
Client Onboarding:
* Lead new clients through setup, ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set expectations around timelines, deliverables, and what strong performance looks like.
* Ensure a smooth and confident start to each new client relationship.
Campaign Management:
* Monitor and troubleshoot campaigns daily, reviewing ad and funnel performance.
* Identify drops or issues early and diagnose potential causes.
* Suggest actionable fixes, whether it's a follow-up tweak, schedule adjustment, or new messaging.
* Coordinate with delivery teams to ensure changes are executed effectively.
Performance Metrics:
* Own client performance metrics, including leads, bookings, show percentage, and close percentage.
* Monitor client satisfaction, retention, and renewal rates.
* Proactively communicate and solve problems.
* Connect data insights to business outcomes.
Qualifications:
* Previous experience in sales or lead generation is required.
* Strong communication and organizational skills are essential.
* The ability to interpret data and turn insights into clear actions is crucial.
* A proactive, solution-oriented mindset is necessary.
* Comfort working with multiple clients and priorities in a fast-paced environment is required.
* A team player who collaborates well across departments is ideal.