Overview
About The Role The Customer Success Coordinator role is a fantastic opportunity to showcase relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of Enterprise restaurant partners, strengthening strategic relationships to increase retention while driving sustainable business growth with mutually beneficial outcomes. Customer Success Coordinators play a key role in retaining high-value accounts by ensuring partners succeed on the Uber Eats platform. You will work closely with restaurant partners to improve performance, identify growth opportunities, and act as a trusted partner by connecting partner needs with internal teams. This role requires strong commercial judgment, data-driven thinking, and the ability to manage multiple stakeholders in a fast-paced environment.
What You'll Do
Own post-sales partner management for a high-value, high-potential portfolio of Enterprise restaurant partners
Build and maintain strong partner relationships to drive measurable outcomes, including revenue growth, product adoption, and retention
Identify upsell opportunities and recommend new product features that drive mutual business value
Act as the voice of the customer internally, translating partner feedback into actionable insights and advocating for partner needs
Develop a strong understanding of the restaurant partner landscape and build relationships across partner organizations
Design and execute growth initiatives in collaboration with restaurant partners and cross-functional Uber teams
Set, track, and report performance metrics while leading regular business reviews with partners to drive continuous improvement
What You'll Need
1-3 years of professional experience, ideally in customer success, account management, sales, or a similar commercial role
Confidence making data-driven decisions and applying strong business judgment
Strong project management skills, with experience building joint business plans and delivering measurable results
Excellent verbal and written communication skills, with strong interpersonal and stakeholder management abilities
A proactive, resourceful, and execution-focused mindset, with the ability to operate effectively in fast-moving environments
Ability to work autonomously while managing multiple priorities and deadlines
Experience working in customer-facing roles with a track record of achieving business targets or quotas
Bonus Points
Professional proficiency in English
Basic SQL knowledge or experience working with data analysis tools
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