We are looking for a collaborative and detail-driven Senior Business Analyst (Salesforce) to join our team.
In this role, you will analyze business processes, gather requirements, and deliver Salesforce solutions that align with organizational objectives. You will act as a bridge between business stakeholders and technical teams, ensuring the successful implementation of Salesforce functionalities to improve workflows and efficiency.
Responsibilities
* Work closely with business leaders, end-users, and technical teams to collect, analyze, and document business requirements
* Translate business needs into detailed functional specifications, workflows, and process designs
* Assess existing business processes to identify inefficiencies and propose improvements using Salesforce solutions
* Create and document comprehensive end-to-end workflows and business processes within the Salesforce platform
* Assist in the preparation and execution of test plans to validate system functionality and performance
* Ensure that solutions meet business requirements and maintain data integrity
* Act as the communication bridge between the business and technical teams to ensure alignment of expectations and clear understanding of requirements
* Lead workshops, presentations, and training sessions to educate stakeholders and end-users on Salesforce capabilities and functionalities
Requirements
* Bachelor’s or Master's degree in Computer Science, Information Technology, or a related field
* Minimum of 3 years of experience in Business Analysis
* Strong expertise in Salesforce platform
* In-depth knowledge of Salesforce Sales Cloud
* Experience with Salesforce Service Cloud
* Proficiency in Salesforce Consulting practices
* Fluent English skills (written and spoken) at a B2+ level or higher
Nice to have
* Experience with Salesforce CPQ
* Expertise in Salesforce Configuration
We offer
* International projects with top brands
* Work with global teams of highly skilled, diverse peers
* Employee financial programs
* Paid time off and sick leave
* Upskilling, reskilling and certification courses
* Unlimited access to the LinkedIn Learning library and 22,000+ courses
* Global career opportunities
* Volunteer and community involvement opportunities
* EPAM Employee Groups
* Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology, Research, and Business Development
Industries: Software Development, IT Services and IT Consulting, and Plastics Manufacturing
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