Requirements:Advanced EnglishGood understanding of SIP Protocols, Genesys Framework and ArchitectureReporting components like CCPulse/Pulse, ICON, Infomart and CXInsightsGood troubleshooting experience in Genesys infrastructure.Good understanding of the following Genesys ProductsDesign call-Flow Architect/ Script/ Data Actions/ Data tableIntegration with Salesforce, Genesys API’s, PCI PAL, GenAIKnowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.Trunks, E1/ T1(CAS, CCS), SIP etc.,Gateway protocols: SIP and MGCPGood ITIL Knowledge – Incident, Change & Configuration Management