The role of a Partner Success Specialist is pivotal in ensuring the success and growth of our partners.
Key Responsibilities:
* Foster strong, long-term relationships with partners through personal and online interactions, positioning our platform as a reliable and easy-to-work-with provider.
* Act as a trusted advisor for partners on business matters related to our platform.
* Participate in industry-related expos and events to expand our presence.
* Conduct regular communication sessions with partners to provide updates, address concerns, and strengthen collaboration.
* Assist in resolving partner concerns and mitigating dissatisfaction.
* Encourage partners to share expertise within the community.
* Facilitate connections between partners and other teams.
Partner Onboarding
* Lead the onboarding process for new partners, ensuring a smooth start within our ecosystem.
* Ensure partners are well-informed about our platform's policies, team structure, pricing, billing, support, and development procedures.
Collaboration & Business Development
* Develop a deep understanding of partners' businesses, market specifics, and unique needs.
* Support partners in migrating their customers to our platform, ensuring smooth transitions.
* Monitor partners' business success, identifying challenges and opportunities for growth.
* Engage with technology partners to drive collaboration and lead exchange.
* Gather domain knowledge to anticipate market trends and enhance partner engagement strategies.
* Conduct market research to identify growth opportunities.
Career Requirements
* Bachelor degree.
* Experience in sales or customer service roles in IT sphere.
* Full professional proficiency in English, Portuguese, and Spanish at a working fluent level.
* Recorded public speaking experience would be considered as a big plus.
* Excellent memory, developed logical thinking, the ability to analyze information and draw conclusions from it.
* Time-management skills in saturated work environment.
* High productivity and speed of work.
We Offer
* Involvement in the growth and development of an international product technological company.
* Result-driven and supportive international team.
* Health insurance.
* Corporate and individual professional training.
* Paid medical leave.
* Sick leave.
* Tech equipment rent reimbursement.
* Parental and baby bonding leave.
* Family days and gifts.
* Company swag store.
This is a remote position with occasional traveling. We collaborate via Deel.com, so you'll need to have an open individual entrepreneur status in your country of residence. Unfortunately we do not accept sociedad empresaria limitada.