Job SummaryThe Massage Therapist plays a key role in delivering exceptional guest experiences through professional, personalized, and results‑driven spa services. This role is responsible for providing massage therapy, body treatments, and hydrotherapy services that exceed guest expectations in a welcoming, tranquil, and service‑focused environment. A deep passion for wellness, strong attention to detail, and a commitment to service excellence are essential.Education & ExperienceHigh school diploma or equivalent required.Bilingual proficiency (English and Spanish) is strongly preferred.Minimum 2 years of professional experience performing massage therapy experience, ideally in a luxury spa or hospitality setting.Certification from an accredited massage/bodywork institution.Must possess a valid Massage Therapist License.Strong knowledge of anatomy, physiology, and treatment protocols.Proficiency in additional therapies and wellness modalities is a plus.CPR/AED certification preferred.Ongoing professional development in current massage trends and techniques encouraged.Skills & CompetenciesHas the ability to deliver personalized, attentive service that anticipates guest needs and exceeds expectations.Demonstrates expert knowledge in anatomy, physiology, and massage techniques, including contraindications and client safety considerations.Has the ability to consult effectively with guests, assess physical needs, and recommend appropriate massage services and wellness enhancements.Can demonstrate expert knowledge in sanitation and disinfection standards following OSHA and Puerto Rico Health Department guidelines.Is comfortable working in a fast‑paced, luxury spa environment with a strong focus on guest satisfaction.Can upsell treatments and retail products in a warm and non‑intrusive manner.Has the ability to communicate clearly and empathetically with guests from diverse backgrounds.Physical RequirementsAbility to work flexible hours, including weekends and holidays as required.Must be able to perform physical activities related to massage/body treatments including standing, bending, stretching, and repetitive motions for extended periods.Ability to stand for long periods of time when needed.Ability to lift and carry up to 25 pounds and assist with light physical tasks when needed.
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