Job Title:
Service Delivery Manager
About the Role:
This is a challenging and dynamic role that requires a skilled professional to drive continuous improvement initiatives across business process services. The ideal candidate will have excellent leadership and management skills, with a strong ability to communicate effectively with stakeholders.
Key Responsibilities:
* Reporting and Analysis:
The Service Delivery Manager will provide timely and meaningful reporting to senior management, ensuring they are well-informed about key performance indicators (KPIs) and service level agreements (SLAs).
* Strategic Planning:
They will plan and implement strategies to ensure account profitability, working closely with cross-functional teams to achieve business objectives.
* Client Management:
The successful candidate will handle client interactions and manage escalations in a professional and efficient manner, ensuring high levels of customer satisfaction.
* Team Leadership:
They will coach and monitor team leads and account managers in day-to-day operations and people management, promoting a culture of excellence and continuous learning.
* Process Improvement:
The Service Delivery Manager will lead process re-engineering projects to optimize workflows and reduce cycle times, partnering with stakeholders to implement digital tools and automation for operational efficiency.
* Quality Assurance:
They will supervise and support team members to ensure delivery meets or exceeds client quality standards, conducting regular reviews to identify areas for improvement.
* Communication:
The successful candidate will represent the organization during client visits and reviews, communicating effectively with stakeholders at all levels.
Requirements:
* Proven experience in a similar role, with a track record of delivering results in a fast-paced environment.
* Excellent leadership and management skills, with a strong ability to communicate effectively with stakeholders.
* Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
* Ability to work collaboratively as part of a cross-functional team, promoting a culture of excellence and continuous learning.
* Highly organized and able to prioritize tasks effectively, managing multiple projects simultaneously.
What We Offer:
* A competitive salary and benefits package.
* Opportunities for career growth and development, with a focus on continuous learning and professional advancement.
* A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
* Recognition and rewards for outstanding performance, including bonuses and promotions.
Contact Us:
To learn more about this exciting opportunity, please submit your application via our website. We look forward to hearing from you!