About the Role
We are seeking a skilled Technical Support Specialist to deliver exceptional technical support to our clients, ensuring smooth and efficient operation of their IT environments.
The ideal candidate will have experience in Managed Service Providers (MSPs) and strong proficiency in tools such as Salesforce, Slack, and Office 365.
* Provide first- and second-line support via email and remote tools.
* Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.
* Log, track, and manage incidents and service requests across various platforms.
Responsibilities:
Key Responsibilities
* Techincal Support: Provide high-quality technical support to clients, resolving issues efficiently and effectively.
* Client Interaction: Deliver a professional, customer-focused experience during all interactions.
* Service Management: Adhere to ITIL-aligned processes for incident, problem, and change management.
Requirements:
* Fluency in English and Spanish (written and verbal).
* 2+ years of experience in an MSP environment.
* Hands-on experience with Salesforce or similar ticketing platforms.
* Strong troubleshooting and problem-solving capabilities.
* Excellent interpersonal and communication skills.
We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.