Human Resources Director - This role provides strategic and operational leadership across all HR functions. The HR Director will lead a broad HR scope in a high-volume operation, with a strong focus on attrition, engagement, and operational excellence. Responsibilities- Owns the short- to mid-term (13 years) HR strategy execution and operational direction, ensuring alignment with overall company objectives and regional guidelines. - Defines and executes, in collaboration with each HR Area Manager (Employee Experience, People Analytics, Compensation & Benefits, Labor Relations, HR Operations / Personnel Administration, HR Business Partners & Health & Safety)- Defines and implements Human Resources programs and policies that support company philosophy and Head Office standards. - Ensures policies and procedures are updated and compliant with institutional and labor regulations- Leads employee and labor relations initiatives, ensuring effective communication, positive workplace culture, and alignment with organizational values. - Maintains strong relationships with employees, management, and labor representatives to ensure a productive and compliant work environment. - Oversees the coordination and administration of the companys rewards and recognition programs. - Promotes continuous improvement in employee engagement and development initiatives. - Maintains constant communication, consultation, and coaching sessions with the Regional HR VP, Executive Committee, and Department Directors. - Partners with senior leadership to ensure HR programs drive business performance and employee well-being. Qualifications- A degree in Business Administration, Psychology, Industrial Engineers or relative degree. - 5 to 10 years of experience as a Senior HR Manager or HR Director in a multinational company leading Development, Talent Management, Labor Relationship, Business Partner Services, Employee Experience. - Strong experience in BPO / Contact Center- Solid expertise in Brazilian labor law and union relations- Hands-on leadership style with strategic vision- Fluent in Portuguese & English OR Spanish- Travel: Required