Delivery Route Monitor
We are seeking a skilled Delivery Route Monitor to play a key role in ensuring seamless delivery routes across 20 major metro areas. As part of our logistics team, you will be responsible for monitoring ongoing delivery routes and communicating with drivers and shippers via phone and live chat.
Main Responsibilities:
* Route Monitoring: Continuously track and monitor delivery routes to ensure timely and efficient delivery.
* Driver Communication: Establish open communication channels with drivers and shippers to address any issues or concerns that may arise during delivery.
To excel in this position, you should have proficiency in English and be able to work based on the Eastern US time zone (EST). Experience in logistics, courier operations, call center, customer support, or account management is highly valued.