What you are going to do:
* Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later
* Design and implement efficient operational processes and structures to ensure stable performance in the region.
* Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.
* Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.
* Manage team budgets and ensure cost efficiency.
What we expect from you
* Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads)
* Experience in Sales, Contact Center, Customer Support
* English and Portuguese proficiency
Stages of interview
* HR interview
* Case interview with Business Owner
* Test task
* Test task presentation to Business Owner
* Gathering recommendations
* Offer
Why us
* Global Collaboration: Join a diverse, international team that values innovation and recognizes individual contributions.
* Competitive Compensation: Receive an attractive salary package that reflects your expertise and rewards your contributions.
* Flexible Work Schedule: Enjoy the freedom to work during hours that best suit your productivity and lifestyle.
* Professional Development: Benefit from continuous learning opportunities and support for your career advancement goals.
* Location Options: Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.