Job Title: Senior Apple Device Management Specialist (iOS) Experience: 6-8 years Location: Sao Paulo, Brazil Fulltime Onsite only: Monday- Friday work from Sao Paulo office Salary as per the market. Job Summary: We are seeking a highly skilled and experienced Senior Apple Device Management Specialist to join our IT team. The ideal candidate will have extensive experience in managing Apple devices (iOS) using Microsoft Intune and Jamf, along with a strong understanding of Mobile Device Management (MDM) solutions. This role involves overseeing the entire lifecycle of device management, including access control, allocation, and deallocation of devices.
Key Responsibilities: Device Management: Manage and maintain Apple iOS devices using Microsoft Intune, Jamf, and other MDM solutions. Configuration and Deployment: Configure and deploy iOS devices, ensuring compliance with company policies and security standards. Access Control: Implement and manage access controls for devices, ensuring secure and appropriate access for users. Lifecycle Management: Oversee the allocation, deallocation, and tracking of devices throughout their lifecycle. Troubleshooting: Provide advanced troubleshooting and support for iOS devices, resolving issues promptly and efficiently. Policy Enforcement: Develop and enforce policies related to device usage, security, and compliance. Training and Support: Provide training and support to end-users on device management best practices and usage. Collaboration: Work closely with other IT teams to ensure seamless integration and operation of devices within the organization's infrastructure. Documentation: Maintain detailed documentation of device configurations, policies, and procedures. Qualifications: Experience: 6-8 years of experience in Apple device management (iOS) using Microsoft Intune, Jamf, and other MDM solutions.
Technical Skills: Strong knowledge of iOS device configuration, deployment, and management. Proficiency in Microsoft Intune and Jamf. Experience with Apple Business Manager and Apple School Manager. Familiarity with Apple Configurator. Knowledge of scripting languages such as PowerShell, Python, or Bash for automation. Understanding of network protocols and VPN configurations. Experience with enterprise mobility management (EMM) solutions. Proficiency in managing app deployments and updates through MDM. Knowledge of security frameworks and compliance standards (e.g., GDPR, HIPAA). Familiarity with Active Directory and Azure Active Directory integration. Experience with device encryption and data protection techniques. Understanding of Wi-Fi and cellular network configurations for mobile devices. Security: Understanding of security best practices for mobile devices and experience implementing security policies. Problem-Solving: Excellent troubleshooting skills and the ability to resolve complex technical issues. Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Team Player: Ability to work collaboratively with cross-functional teams and manage multiple tasks simultaneously. Certifications: Relevant certifications in Apple device management, Microsoft Intune, Jamf, or MDM solutions are a plus. Preferred Skills: Experience with other mobile operating systems (e.g., Android) and their management. Knowledge of additional scripting and automation tools for device management. Familiarity with enterprise IT infrastructure and networking concepts.