Job Title: Systems Engineer
Key Skills: Microsoft 365, OneDrive, Microsoft Purview, Microsoft 365 Copilot
Location: Brazil
Mode: Remote
We at Coforge/Encora are hiring Systems Engineer with the following skill set.
Key Responsibilities
* Own first-touch resolution of tickets in the ServiceNow Collaboration queue across the M365 stack and supported third-party tools.
* Triage, troubleshoot, and document issues;
escalate to senior engineers or the Systems Architect with clear reproduction steps when needed.
* Provide first-level technical support to end users for collaboration products and service.
* Assist in monitoring and maintaining collaboration platform health under guidance.
* Perform basic configuration changes, updates, and validation in line with change management
* Document system configurations, runbooks, and procedures;
contribute to the Collaboration Hub SharePoint site.
* Learn and follow established security, governance, and compliance protocols.
* Support data collection and reporting for platform usage and service performance.
* Assist in delivering training sessions and end-user-facing documentation for collaboration products and services.
* Support license administration for digital collaboration products and services.
* Support vendor relationships under guidance — billing cycles, product upkeep, and renewals.
* Contribute to use-case analysis for widely used tools to identify opportunities for consolidation and standardization
Required Skills & Qualifications
* Learns and adopts team vision and goals;
follows established strategic direction.
* Executes well-defined tasks with guidance and follows established processes and procedures reliably.
* Develops foundational skills in platform technologies and learns best practices with mentorship.
* Follows team standards, governance, and compliance requirements.
* Learns security, quality, and operational practices.
* Understands system architecture with guidance and implements designs following established architectural patterns.
* Demonstrated competent IT experience (not necessarily collaboration-specific).
* Entry-level Microsoft certifications preferred (MS-900, MS-700, or equivalent).
* Working knowledge of the Microsoft 365 admin center, Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, and Viva.
* Basic familiarity with Microsoft Purview, licensing, and tenant administration concepts.
* Awareness of Microsoft 365 Copilot and Copilot Studio agents (declarative / “lite” agents).
* Scripting fundamentals (PowerShell preferred;
Python or Bash a plus).
* Strong customer service orientation and good written / verbal communication.
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At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.