About the Role
The Commercial Account Manager is responsible for overseeing existing customer accounts and driving growth opportunities.
* Account Management:
* Develop comprehensive account plans to achieve revenue growth and customer satisfaction objectives.
* Forge and maintain strong relationships with key decision-makers at existing customer accounts. Ensure customer satisfaction and retention.
* Proactively identify and pursue new business prospects within existing accounts.
* Conduct regular account reviews and provide insightful business analysis to customers.
* Collaborate closely with other departments (including pre-sales, product, legal, and marketing) to support customer success.
Sales and Revenue
* Achieve and exceed assigned sales quotas and revenue targets.
* Drive client retention, renewals, upsells, and cross-sells.
* Negotiate and close deals effectively.
* Manage the entire sales cycle from lead qualification to contract negotiation and customer onboarding.
* Contribute to the development of sales strategies and best practices.
* Gather market intelligence, developments, and competitor activities and share insights with the sales team.