Technical Support Role
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We are seeking a skilled Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing timely and effective solutions to our customers.
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* Customer Champion: You will handle support tickets, respond to customer inquiries, and resolve issues in a professional manner.
* Technical Problem Solver: You will work closely with our engineering team to reproduce and resolve complex technical problems.
* Product Innovator: You will collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Knowledge Sharing: You will contribute to our community by writing technical blog posts, creating documentation, and sharing your expertise.
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About the Role
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* Key Skills:
o Strong understanding of container technologies (Kubernetes, Docker) and cloud environments.
o Networking experience is a must-have.
* Problem-Solving Skills: A knack for troubleshooting and a dedication to finding solutions.
* Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
* Teamwork: A collaborative spirit and the ability to work effectively in a fast-paced, global team.
* Time Zone: GMT -5 to GMT -2
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What We Offer
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* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
* Open Source Pioneer: Our flagship Open Source Ingress Controller has become an industry standard.
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Your Responsibilities
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* Handle support tickets and provide timely and effective solutions.
* Work closely with the engineering team to reproduce and resolve complex technical problems.
* Collaborate with the sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Contribute to the community by writing technical blog posts, creating documentation, and sharing expertise.
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Requirements
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* Strong understanding of container technologies (Kubernetes, Docker) and cloud environments.
* Networking experience is a must-have.
* A knack for troubleshooting and a dedication to finding solutions.
* Excellent English written and verbal communication skills.
* A collaborative spirit and the ability to work effectively in a fast-paced, global team.
* GMT -5 to GMT -2 time zone preference