Client Relationship Specialist
We specialize in building high-converting Shopify pages for eCommerce brands. Our mission is to help Shopify brands convert users into loyal customers faster, increasing sales conversions and lowering their ad spend.
The Client Relationship Specialist will serve as the primary contact for our clients, managing their needs and ensuring seamless communication between them and our design/development team.
* Build and maintain strong relationships with clients, serving as their main point of contact.
* Communicate client needs and expectations clearly to the design and development teams.
* Monitor project progress to ensure timely delivery of tasks and updates.
* Proactively resolve issues, anticipate client needs, and address concerns promptly.
* Regularly update clients on the status of their projects, keeping them informed and confident.
As a key member of our team, you will be responsible for:
1. Developing and implementing effective strategies to build and maintain strong client relationships.
2. Collaborating with cross-functional teams to ensure seamless communication and project delivery.
3. Identifying and resolving client issues promptly, while maintaining a positive and professional demeanor.
4. Staying up-to-date with industry trends and best practices to provide expert guidance to clients.
5. Analyzing data and metrics to inform business decisions and drive growth.