JOB DESCRIPTION Job Title: IT Desktop Support Technician Location address:Rodovia SP 101, Campinas-Monte Mor, Km 9, Condominio Techtown, Hortolandia, 13186-904, Brazil Requirement: 5 days a weekLocal language preferredJob Requirements Technical Skills 3–5 years of strong experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues while maintaining hardware warranty and security compliance. Hands-on experience in installation, troubleshooting, and repair of desktops, laptops, printers, and other computer peripherals. Basic understanding of enterprise LAN/WAN setups and ability to perform "smart hand" activities under instruction. Ability to lift and move computer equipment up to 50 lbs. Expertise in desk-side support and PC break/fix, including basic administration of Windows OS and MAC/Linux OS (preferred). Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware (e.g., monitors, keyboards, mice, printers, routers, switches, firewalls, racks, and panels). Strong deductive reasoning and troubleshooting skills for system and network issues, including end-user network cabling. Experience in repeat call analysis and developing preventive actions. Experience in problem management and use of ticketing tools (ServiceNow, Remedy, etc.). Excellent written and verbal communication skills. Strong time management skills, proactive ownership, and ability to meet deadlines. Preferably holds an Associate Degree in Electronics and CompTIA A+ Certification. Vendor certifications from OEMs such as Dell, Toshiba, Lenovo, or HP are a plus. Must-Have Technical Expertise Desktop imaging Application installation and support Microsoft Outlook troubleshooting Printer-related troubleshooting Conference room equipment management Knowledge of ticketing toolsNon-Technical Skills Strong customer management and interpersonal skills. Good oral and written communication. Ability to interact with customers at different levels. Result-driven and passionate about work. Capable of working independently or as part of a team. Completes tasks effectively with minimal supervision. Flexible and available to work on varied schedules.