Customer Success Manager
Titan is a fast-growing SaaS startup within the Salesforce ecosystem that offers a no-code platform for seamless form creation, data collection, and workflow automation.
The Customer Success Manager will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities.
* Serve as the primary point of contact for assigned customers.
* Lead discovery meetings with key users and stakeholders to position Titan as a core system and focus on maximizing its value.
* Build strong relationships with key stakeholders to drive engagement and long-term success.
* Identify upsell and expansion opportunities by aligning product capabilities with customer needs.