Sr. Technical Customer Success Analyst
This role requires expertise in troubleshooting complex customer requests, managing support queues and backlogs, and delivering exceptional service to valued customers.
* Develop technical solutions for escalated support cases
* Provide personalized customer experiences
* Enhance partnerships between the Support Team and clients through technical excellence and accountability
The ideal candidate will combine technical expertise, analytical thinking, and a customer-centric approach to deliver high-quality solutions to critical issues.
Key Responsibilities
* Analyze customer reports, identify root causes, and provide timely solutions via case updates, calls, or screen-sharing sessions
* Monitor the Global Support queue and prioritize Salesforce cases
* Troubleshoot customer-reported issues using Chrome Developer Tools, Postman, and cURL
Technical Troubleshooting Skills
* Analyze web applications with Chrome Developer Tools
* Validate API integrations using Postman
* Conduct IIS diagnostics to resolve Windows Server issues
This is an exciting opportunity for a skilled professional to drive business growth by delivering exceptional customer support and technical expertise.