About This Role:
As a Business Development Specialist, you will play a key role in assisting potential customers and providing exceptional support to ensure seamless booking experiences. Your primary responsibility will be to engage with inbound leads, understand their needs, and guide them through the rental process. You will also be responsible for identifying and re-engaging users with abandoned carts, offering solutions to complete their bookings.
Key Responsibilities:
1. Lead Engagement: Proactively connect with inbound leads to understand their needs and provide tailored solutions.
2. Cart Recovery: Identify and re-engage users with abandoned carts, offering solutions to complete their bookings.
3. AI Tool Support: Assist customers in refining and finalizing rental selections generated by our AI tool.
4. Collaboration: Work closely with the Revenue Operations team to streamline the quoting process and ensure customer satisfaction.
5. Feedback Loop: Gather and relay customer feedback to inform product improvements and enhance the user experience.
6. CRM Management: Maintain accurate customer activity logs in HubSpot.
7. Continuous Learning: Stay updated on the platform, tools, and vendor network to provide informed assistance.
What We're Looking For:
We are seeking an individual who is fluent in English, has excellent communication skills, and can convey information clearly and empathetically across various channels. You should be quick to learn and adapt to new tools and processes, especially in a fast-paced tech environment. A genuine desire to assist customers and improve their experience is essential. You should also be comfortable navigating and leveraging digital tools, including CRM systems and AI-driven platforms. A proactive approach, analytical thinking, and a collaborative mindset are highly valued. Preferred qualifications include previous experience in customer service, sales, or business development roles, familiarity with CRM tools like HubSpot, and understanding of the event rental industry.
Why This Role Matters:
You will have the opportunity to work with cutting-edge AI technology, contribute to a growing company, and be part of a pioneering team that's reshaping the inventory rental landscape.