Summary: Manages, Owns & decides multi-service line solutions, final estimation and solution review in order to achieve customer satisfaction and increasing wallet share with the focus on quality, cost and effective client engagement. Orchestrates delivery for a portfolio of accounts and acts as a single point of contact for delivery discussions. Works 2 in a box with global CPs and SBU Heads to support client relationships (including escalations, SLAs and business expansion). Responsibilities include: - Delivery Management: - Owns end-to-end delivery and act as single point-of-contact for delivery commitments to client - Owns and orchestrates multi-service line solutions and delivering as One Cognizant team - Owns delivery accountability for the account, drives delivery efficiencies and CII. - Business Development: - Collaborates with Commercial Team to grow the business in existing accounts by identifying and defining business value opportunities for the client - Manages, Owns & decides multi-service line solutions and final estimation for all RFPs, RFQs, RFIs & proactive proposals - Collaborates with global CPs and SBUs Heads in NA to generate business in new logos. - Governance & Client Relationship Management: - Establishes and builds relationships with client (external) and Service Line leads (internal) of the accounts - Establishes, executes, and oversees program governance (i.e. stakeholder management, communication ceremonies, Benefits management, Change management, Scope management, etc.) - Works 2 in a box with Client Partner to support client relationships (especially escalations and SLAs), and co-owns along with CPs: reporting requirements related to projects, NPS score and claiming change requests - Execution Excellence: - Establishes, executes, and oversees estimation planning and delivery (resource and timeline) across Cognizant organization - Ensures tracking/measurement and progress against established measures and metrics (e.g. bid vs did, SLA, and any other operational or contractual measures) - Operational Excellence: - Drives optimal business value though scope management, change management, communication ceremonies, etc. - Co-owns, along with CPs: cost of delivery, margin maintenance, revenue growth, designing Profitability Enhancement Program and tracking, claiming change requests - Ensures monthly Revenue & margin forecast submissions, staffing plan, approval/rejection of SOs that impact margin, practice cost split of delivery targets within accounts, pyramid targets to accounts, Sub-contractor numbers (along with practice COO) vs. targets. - Provides insights on improvements while ensuring adherence to operational best practices - Compliance Management: - Owns the activation(or instantiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent - Ensures all contractual obligations are met and ensure audit compliance - People Management: - Leads team by supporting and driving career growth, personal/ team development, well being, diversity and inclusion - Leads team by supporting and driving career growth, personal/ team development, well being, diversity and inclusion Required Experience: - Extensive experience in IT Services - functional/technology area - Proven experience managing & delivering programs involving multiple service lines - Experience with P&L oversight and managing operations - Client management & onsite experience Preferred background: Senior leadership role in project & Domain, experienced in managing large global teams, industry knowledge on MLEU and RCGH areas.