As a Salesforce Business Analyst, you will empower professionals to advance the world of technology through innovation and creativity. Your key responsibilities include gathering and documenting business requirements for Salesforce implementations by engaging with stakeholders. You will analyze and optimize business processes using Salesforce functionalities to identify gaps and opportunities for improvement.
Key Responsibilities:
* Gather and document business requirements for Salesforce implementations by engaging with stakeholders.
* Analyze and optimize business processes using Salesforce functionalities to identify gaps and opportunities for improvement.
* Design, configure, and implement Salesforce solutions that align with organizational goals in collaboration with IT and stakeholders.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT) and prepare training materials to ensure successful adoption of new solutions.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
Required Skills and Qualifications:
* In-depth knowledge of Salesforce Sales Cloud, Quote, Order, and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting skills (Apex, SOQL).
Benefits:
* Opportunity to work on cutting-edge technologies.
* Collaborative and dynamic work environment.
* Professional growth and development opportunities.
Others:
* Analytical thinking and problem-solving.
* Effective oral and written communication.
* Requirement gathering and documentation.
* Process mapping and diagramming.
* Stakeholder management and facilitation.