Operational Efficiency Intern
As a detail-oriented and process-driven intern, you will play a vital role in evolving our fraud case intake and resolution platform. This platform is essential for streamlining fraud signals across departments and improving operational workflows.
* Assist with the intake tagging and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support the creation and refinement of standard operating procedures (SOPs) for fraud and marketing workflows;
* Collaborate with the Fraud Operations Decision Science and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Required Skills and Qualifications:
* Currently pursuing a degree in Business Analytics Finance Information Systems Criminal Justice or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira Confluence and Excel;
* Curious about fraud prevention financial crimes and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Benefits:
* 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship professional development and networking;
* A unique opportunity to make an impact in a dynamic industry.
Pride and Passion: At InComm, we celebrate diversity and are committed to creating an inclusive environment for all employees.