Case Management Internship
As a detail-oriented and process-driven individual, you will help evolve our fraud case intake and resolution platform.
This internship offers real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company.
Key Responsibilities:
* Assist with the intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support the creation and refinement of Standard Operating Procedures (SOPs) for fraud and marketing workflows;
* Collaborate with Fraud Operations, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Required Skills and Qualifications:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field;
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Why Choose This Opportunity?
* Hands-on experience with a global company;
* Mentorship, professional development, and networking;
* A supportive team environment that fosters growth and learning.