Together we do what matters.QualificationsAdditional InformationEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Avanade is committed to providing veteran employment opportunities to our service men and women.Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.About AvanadeAs you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!- Expanding your thinking- Experimenting courageously- Learning and pivotingInspire greatness in our people by- Empowering every voice- Encouraging boldness- Celebrating progressAccelerate the impact of our people by- Amazing the client- Prioritizing what matters- Acting as oneWe work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protected group status as defined by law.Business Analyst ERP – Microsoft Dynamics 365 Finance & OperationsIntroductionRejoignez-nousAt Avanade we create change for a living, and joining us is your chance to do the same. Founded in 2000 by Accenture LLP and Microsoft Corporation, we have 50,000 people in more than 20 countries helping the world’s biggest and most innovative organizations realize results in a digital world – with business technology solutions, cloud and managed services that combine insight, innovation and expertise in Microsoft technologies. Find out more at avanade.Com/careersThe D365 Customer Engagement (Customer Service) Business Solution Advisor is responsible for driving revenue for the D365 Customer Engagement (Customer Service) business, globally, through prospecting, acquisition, development, and expansion customer opportunities.JOB SUMMARY:The D365 Customer Engagement (Customer Service) Business Solutions Advisor (BSA) will provide technical and solution envisioning expertise to the Avanade and Accenture sales teams. The BSA will help develop and execute sales strategies, drive proposal efforts and provide technical sales support. The BSA will specialize in Microsoft Dynamics Customer Engagement Solutions for Customer Service and therefore provide deep expertise in lead qualification, opportunity assessment, opportunity development and proposal development. This role will be cross-industry.What you'll do- Proactively deliver strategic messages and roadmaps to both new and existing customers within the Local Account Groups- Work with the Business development (sales) team to develop and execute selling strategies- Provide pre-qualification expertise to evaluate customers' business needs and align them based upon Avanade differentiators- Consistently build depth in breadth in technology expertise through Avanade’s multiple tools, mandated training, access to enterprise cutting edge engagements- Help the customer see what is possible with technology (visionary)- Manage customer information using internal tools such as the internal CRM system, deal pricing tool, and/or regional sales spreadsheets- Deliver quality presentations (both written and oral) and customized product demonstrations (POC)- Serve as the Solution lead for new opportunities and direct large proposal efforts- Understand customer business requirements to the depth you are able to spark conversation around new opportunities (what is possible with technology)Solution Development (30%)- Build relationships with Accenture, Microsoft, industry groups and customers- Give input to the Global COE Team in developing and executing plans for brand development, customer referrals, market awareness and market positioning- Represent Avanade at relevant customer and industry events and write POV documents/conduct webinars which create positive exposure for Avanade’s brand- Contribute to the development of Avanade intellectual property, including assets and knowledge capital- Evangelize the Customer Service/Contact Centre solutions across the Global regionsCustomer Delivery (10%)No specific responsibilities listed.OBJECTIVES / METRICS for Avanade Customer Engagement BSA- Sales Support (sales and revenue targets)- Harvesting of field-generated assets- Continual Growth and Maintaining of technical skills and certifications- Avanade Capability Readiness and Thought Leader (MU and Sales)- Be active in Avanade technology communities & demonstrate leadership- Be active in Customer Service/Contact Centre communities & demonstrate leadershipIn this role, you will collaborate closely with our clients to deliver comprehensive, cross‑capabili ty solutions and services. By leveraging your technical expertise, business acumen, and industry insights, you will manage the entire post‑sales delivery and support process, ensuring that the right resources are deployed at the right time to achieve optimal customer outcomes. A key aspect of your role will be driving innovation in the solutions we provide, continuously seeking new ways to enhance value and deliver cutting‑edge results for our customers.Key ResponsibilitiesBuilding and maintaining strong customer relationships will be at the heart of your role. You will act as a trusted advisor to our clients, understanding their business needs and objectives, and providing tailored solutions to help them achieve their goals. Your ability to foster and nurture these relationships will be crucial in driving customer satisfaction and long‑term success. Experience collaborating closely with development and testing teams in a continuous integration methodology to successfully bring additional service components into production and ensure their ongoing commercial success, is essential. The ideal candidate will possess a passion for technology, a drive for customer value and strategic outcomes, and demonstrable experience in a customer‑facing roles. By joining the UK Delivery Centre, you will have a fantastic opportunity to operate at the forefront of technology, with access to the best clients across the world, working on challenging and exciting services & solutions. We are a diverse team, and we are proud of our culture that welcomes every individual. In our teams you will find talented and passionate technologists, with a humble, collaborative, and positive attitude. We promise to invest in you and help give you the platform for continuous learning and development. Come Join Us.Service Delivery Management1. Take ownership for the effective delivery of commercially successful engagements within an ITIL and DevOps services framework.- Oversee the end-to-end delivery of services to clients, ensuring that all service level agreements (SLAs) are met or exceeded.- Coordinate with internal teams to ensure seamless service delivery and address any issues promptly.- Develop and implement service improvement plans to enhance service quality and efficiency.- Manage the release management cycle, planning, resourcing, and governance to successfully release new service components through to deployment.- Lead the continued adoption of Agile practices to create a culture of continuous integration in a client-facing environment.- Lead the UKDC team members delivering at the customer site, ensuring effective collaboration and performance.2. Build and maintain strong relationships with clients, acting as their primary point of contact.- Understand clients' business needs and objectives, and provide tailored solutions to help them achieve their goals.- Monitor client satisfaction and proactively address any concerns or issues.- Conduct regular reviews with clients to review their progress and address any needs or challenges.- Identify opportunities for upselling and cross-selling additional services or products to clients.3. Manage a portfolio of UKDC client accounts, ensuring their ongoing success and satisfaction.- Collaborate with clients to develop strategic plans that align with their business objectives.- Provide client with regular service analysis and develop ideas for service improvements.- Ensure effective communication with clients to manage expectations and demonstrate value.4. Prepare and present regular reports on service delivery performance and customer satisfaction metrics.- Analyse data to identify trends and areas for improvement, and implement corrective actions as needed.5. Collaborate with sales, marketing, and product teams to ensure a cohesive approach to customer success.- Communicate effectively with clients and internal stakeholders to ensure alignment and transparency.6. Team support & collaboration. Has experience working with and guiding peers or virtual teams. Promotes a collaborative and inclusive team culture, encourages knowledge sharing, and supports team alignment across functions. Acts as a point of contact for day-to-day guidance and helps foster a positive, productive working environment.7. Enabling change. Supports transformation efforts and helps drive adoption of new technologies or processes with customers and internal teams. Contributes to change initiatives by sharing feedback, identifying opportunities, and helping others navigate new ways of working.Enterprise Technology Architect – Role SummaryAs an Enterprise Technology Architect, you will be a trusted advisor to clients and internal teams, leading the design and delivery of complex technology solutions across the Microsoft ecosystem. This is an opportunity to shape digital innovation, drive technology vision, and deliver high‑impact solutions for Avanade and its clients. This role requires demonstrable experience working in a consulting environment. You will split your time equally between collaborating with delivery teams and engaging in pre‑sales activities, supporting solution design and client proposals.What you’ll do
- Lead the assessment, design, and implementation of enterprise‑level technology architectures, leveraging multiple appropriate technologies and patterns to optimise project performance.
- Define, design, build, and deliver the required architecture for platforms, products, and engagements—including development, operations, data, and applications.
- Provide technical leadership and act as the technical conscience for engagements, ensuring solutions meet performance, scalability, flexibility, and operational needs.
- Conduct architecture assessments, define solutions, and ensure technology standards are followed and evolve over time.
- Deliver architecture quality assurance reviews for proposals and ongoing projects.
- Support technology solutioning, estimating, and planning for proposals and engagements, working closely with sales and client teams.
- Mentor, lead, and coordinate teams to overcome challenges and deliver successful outcomes.
- Engage with senior client and internal stakeholders, influencing and negotiating on critical matters.#J-18808-Ljbffr