Anunciada dia A 4 h atrás
Missão do cargo
Description
: ● Collect, analyze, and interpret data related to workplace services to understand employee needs, trends and identify areas for improvement ● Document, track, and monitor all workplace services service desk requests to ensure timely and accurate resolution in line within service level agreements (SLAs) ● Monitor key performance indicators (KPIs) related to service initial response times and overall workplace satisfaction ● Create reports to communicate data insights ● Collaborate with the Workplace Services team to implement improvements based on data insights and feedback ● Develop and maintain a knowledge base of documents for Workplace Services teams and employees ● Serve as a point of contact for the Service Desk Agent when escalated employee concerns, ensuring quick resolution ● Participate in cross-functional projects to promote a seamless workplace experience ● Assist with onboarding and offboarding processes from Workplace Services teams ● Collaborate with the Workplace Services and IT teams to troubleshoot issues and implement improvements Requisitions : ● Customer service skills ● Strong ability with Slack and Salesforce Service Cloud and Corrigo ● Strong analytical skills with the ability to gather, interpret, and present data to diverse audiences ● Excellent oral and written communication skills ● English mandatory, Spanish and Portuguese preferred Location: On-site –Sao Paulo,BRA If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
