We are seeking a highly skilled Technical Support Specialist to join our team. This role will involve providing top-notch technical assistance to our customers, resolving complex issues and improving overall system performance.
Job Responsibilities
* Manage and resolve technical issues for multiple applications in ServiceNow.
* Facilitate outages with bridge calls, coordinate resource allocation and communicate updates.
* Collaborate with the Support team to develop advanced troubleshooting techniques for critical user problems.
* Resolve incidents and service requests for Level 3 issues.
This is a hybrid position that combines break-fix solutions and enhancements to reduce ticket volume and automate repeatable support tasks. You will be working with our IT Operations team to drive operational excellence and continued automation in supporting business applications.
Required Skills and Qualifications
* Bachelor's degree in computer science or STEM major (Science, Technology, Engineering, and Math) or equivalent experience.
* Proven experience as a Software Engineer or a Full-Stack Developer.
* Strong analytical and problem-solving skills, ability to manage multiple priorities and deliver business needs on timeline.
* Strong communication and interpersonal skills, ability to collaborate effectively with cross-functional teams.
You will be responsible for leveraging the DevOps methodology, including Kubernetes, Docker, SDLC, CI/CD, Cloud, Microservice Design, and Monitoring. Experience with Informatica or Appworx, Swagger, and Postman or Akana is also required.
Benefits
This role offers a unique opportunity to work with cutting-edge technologies and contribute to the development of innovative solutions. You will have the chance to work collaboratively with a talented team of professionals who share your passion for technology and customer satisfaction.
Others
Please note that this is a full-time position, and we offer a competitive salary and benefits package. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application.