About the Role
As a key member of our team, you will be responsible for designing and implementing creative automation solutions that drive business growth. This role requires a unique blend of technical expertise, creativity, and interpersonal skills.
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Job Description:
* Create dynamic templates that automate and scale creative production across various platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
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Client Onboarding, Training & Success
* Owning the onboarding journey for clients from kick-off to rollout.
* Leading hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns with our platform.
* Being a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
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Project & Relationship Management
* Coordinating onboarding and training timelines, managing expectations, and communicating progress clearly with both clients and internal teams.
* Gathering feedback from clients and translating their needs into actionable insights for our product development team.
* Ensuring clients are not only satisfied but excited about the value our platform brings to their creative process.
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Innovation & Americas Expansion
* Participating in our LATAM growth story by shaping how creative automation is adopted in the region.
* Helping refine our approach to onboarding and support for large markets like Brazil.
* Collaborating across teams (tech, design, strategy) to continuously improve our workflows and tools.
----------------------------------- What We're Looking For
* Fluent in English.
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communicator and natural presenter.
* Tech-savvy and enthusiastic about automation and smart workflows.
* Great at managing multiple projects and timelines without losing the details.
* At least 2 years of experience in design, client success, or creative operations (agency or marketing team background a plus).
* A fast learner who's excited to grow with us across the Americas.
----------------------------------- Why Choose Us
* We're a fast-growing start-up working with top brands and agencies.
* We offer a remote-first, flexible work culture with autonomy and support.
* We have a young, diverse, and passionate team building the future of creative production.
* The opportunity to grow your career at the crossroads of design, tech, and client success.