Account Manager Position
We are a dynamic agency focused on crafting high-converting Shopify pages for e-commerce brands. Our mission is to assist Shopify brands in converting users into loyal customers more efficiently, thereby increasing sales conversions and reducing ad spend.
Key Role:
The Account Manager will serve as the primary point of contact for our clients, ensuring seamless communication between them and our design/development team. You will be responsible for driving projects forward, maintaining timelines, and keeping all stakeholders informed. Your role is crucial to client satisfaction and successful project delivery.
Main Responsibilities:
* Establish and maintain strong relationships with clients, serving as their primary contact.
* Effectively communicate client needs and expectations to the design and development teams.
* Monitor project progress to ensure timely delivery of tasks and updates.
* Proactively resolve issues, anticipate client needs, and address concerns promptly.
* Regularly update clients on project status, keeping them informed and confident.
* Coordinate with the internal team to ensure smooth workflow and task prioritization.
* Utilize tools like Slack, Clickup, Microsoft Office & Google Sheets to manage communication, track progress, and organize tasks.
* Occasionally make minor updates to client pages using low-code tools like Replo (training can be provided).
* Maintain professional, timely, and aligned communication at all times.