Key Responsibilities:
* Manage all incident and request tickets to ensure timely completion.
* Address and resolve basic and complex incident and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all support tickets.
* Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions and work around procedures.
* Responsible for hardware deployment and onsite support, including PCs, monitors, printers, and anything else deemed 'IT Equipment'. Ensure inventory of equipment that is being deployed or recovered is recorded and updated of any changes.
* Manage contractor and vendor relationships and coordinate and monitor their activities including organizing repairs and following through to completion.
* Plan and manage all workplace services.
* Liaise with maintenance personnel and raise purchase orders and reconciling invoices.
* Manage and coordinate meeting rooms and equipment as necessary.
* Deal with all FM related administration.
* First Aid and Fire Warden duties.
* Support the HR department in day-to-day operations, ensuring accurate logging of employee hours, attendance, and breaks into the HR system.
* Support preparation and maintenance of compliance-related documentation, such as health and safety records and audits.
* Assist with addressing basic employee inquiries related to HR policies, workplace issues, or benefits.
* Help organize employee engagement activities and assist with employee well-being programs.
* Coordinating medical exams for employees.
* Welcoming new starters and delivering local onboarding.
* Assist Reward team to coordinate Vale Transportation, Food Vouchers and Childcare allowances and general benefits-related inquiries.