Job Description:
* We are seeking an experienced escalation manager to join our global team.
* The successful candidate will be responsible for leading and managing the resolution of customers' critical issues.
Key Responsibilities:
* Forming and leading interdepartmental, cross-functional teams to resolve customer issues.
* Liaising with various functional organizations and business units to ensure effective issue resolution.
* Maintaining and improving procedures for customer and field personnel.
* Expediting resolution by engaging and leading cross-functional teams in action plan development.
Requirements:
* Fully fluent in English, Portuguese, and Spanish.
* 10+ years of customer-facing sales and/or service delivery roles.
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired.
What We Offer:
* A dynamic and challenging work environment.
* Opportunities for professional growth and development.