Anunciada dia 13 dezembro
Descrição
Director of Salesforce Implementation
The Director of Salesforce Implementation oversees a team of up to 15 Salesforce professionals across the US and LATAM, including consultants, developers, administrators, solution architects, and marketing automation specialists (MCAE and MCE). This role is responsible for ensuring project delivery excellence, accurate scoping, effective execution, timely delivery, and alignment with client expectations and quality standards.
* Lead and mentor a cross-functional Salesforce implementation team across US and LATAM.
* Provide coaching, one-on-ones, growth planning, and performance management to foster a culture of accountability, continuous improvement, and high-quality delivery.
* Manage staffing, capacity planning, and resource allocation across all active projects to optimize process efficiency.
The ideal candidate combines deep Salesforce expertise with proven team leadership, project governance, delivery operations, and client relationship skills. This director will serve as the operational leader of the implementation team, reviewing time and utilization, providing coaching, managing escalations, and driving exceptional customer satisfaction.
