Remote Support Specialist
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The ideal candidate will be responsible for providing aftersales support to clients in Brazil, working remotely from their homes. Their primary goal is to deliver exceptional technical assistance and training to partners and customers.
This role requires a high level of proficiency in English, both written and spoken, as well as strong technical knowledge of PV Inverters and renewable energy systems.
The successful candidate will possess excellent organizational skills, with the ability to prioritize tasks effectively. They will also demonstrate proactivity, a sense of urgency, and strong team work capabilities.
In addition, they should have a high level of independence, allowing them to work without direct supervision, and be available for business trips in Brazil.
About the Role
We are seeking a skilled Remote Support Specialist to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences.
Key Responsibilities
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* Provide remote technical support and training to partners and customers;
* Solve technical escalations and provide advice on local distributors, installers, and end users;
* Perform minor on-site inspections, commissioning, troubleshooting, and replacement of defective products;
* Maintain accurate records of replacements and perform firmware upgrades as needed;
* Develop and maintain effective communication with management staff in Brazil and Level 2 engineers in China;
* Participate in exhibitions and marketing events to promote products and solutions;
* Submit weekly reports and documents to supervisors;
Requirements
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* Intermediate English proficiency (spoken and written);
* Tech degree in electricity, photovoltaics, or renewable energy;
* Advanced knowledge of PV Inverters (on-grid and storage);
* At least 1 year of experience with PV inverters;
* Experience with Distributed Generation;
* Basic knowledge of electrical circuits, PV arrangement, protection circuits, and electrical diagrams;
* Knowledge of Brazilian regulation on PV;
* MS Office proficiency;
Desirable Skills
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* Spanish speaking;
* Experience with Large Utility-Scale PV;
* Lead-acid and lithium batteries for PV storage systems;
* Zendesk and NeoCRM experience;
About You
We value proactive, organized individuals who can prioritize tasks effectively and work independently. A strong sense of urgency, team work capabilities, and availability for business trips in Brazil are essential qualities for this role.