Job Description
- Junior Client Project Manager
Deliverables / Tasks:
The work environment is dynamic and very competitive.
Payment products, compliance requirements and technology are rapidly evolving; the CPMs must keep up with industry trends.
The main responsibilities of the CPM are described below:
- Manage and own end-to-end multi-solution project delivery.
- Remove all blocks that will stop the project delivery as per agreement with customer
- Manage Multiple projects/upsells, from deal confirmed to transaction processing stage
- Defines the scope of each integration based on client requirements/business model
- Forms a project team for each client onboarding/ coordinates the deliveries of the team
- Initiates/ leads progress report sessions with clients/sales/internal stakeholders
- Provides support to clients in compiling the KYC documentation
- Manages the client expectations during the onboarding process
- Manages the end-to-end supplier boarding for the merchants
- Effectively communicates/reports on the status of projects to clients/ other stakeholders
- Defines and safeguards the integration timelines for each client
- Manages and build strong internal and external relationships
- Challenges the "status quo" / drive improvement in the client onboarding areas
Critical Competencies:
- Client focused, result oriented, quality and efficiency driven
- Commercial mind set, able to relate project delivery to revenue targets
- Internal/external stakeholder management capabilities: the power of persuasion
- Able to effectively adapt with the dynamic change environment within the organization.
- Attention to details
- Team player
- Fantastic time management
- Ability to work within the process framework
- Information at a Glance
**Request ID**:297919
**Posting Start Date**:1/8/25
**Job Area**:Customer Services
**Work Site**:Hybrid
**Contract Type**:Permanent
**Brand**:Worldline
**Job Location**:Brazil - Sao Paulo