Job Reference JR0085645Professional Areas Information TechnologyMust guarantee service operations and continuous improvement of production/application services; to reconcile project management, customer satisfaction and contract compliance with an economic reality;Support the transition from regional to global Front Office systems;Establish and manage a regional business relationship management organization;Collaborate with global teams to ensure alignment and integration of Front Office initiatives;Work closely with business areas to develop and implement strategies for Supply Chain Management, Logistics Management, Customer Services, etc;Oversee and ensure the successful delivery of key projects;Foster strong relationships with business stakeholders to understand and address their needs;Ensure the IT department has a deep understanding of business processes and requirements;Monitor and report on the progress of Front Office initiatives and projects;Ensure monitoring, capacity planning and automation are aligned to service needs;Follow up of applications evolution and anticipate actions with third parties;Lead vendor management related to Front Office initiatives and ensured compliance with contractual commitments;Provide management dashboard with activity KPIs, and operational detailed communication and reporting;Setting up regular meetings with service teams;Being a key player in the relationship among global, business and local teams;Proactively drives the opportunity for standardization and simplification of the processes, to increase efficiency within the organization;Maintains a positive working relationship with the Client, Peers, Sponsors, Employees, and Contractors.Extensive experience in leading Front Office initiatives in a large organization;Oversee key projects and define strategies for Supply Chain Management, Logistics Management, Customer Services, and other Front Office functions;Proven track record of managing global programs and transitioning regional systems to global ones;Strong understanding of Supply Chain Management, Logistics Management, and Customer Services;Experience in building and managing business relationship management organizations;Excellent project management skills with a history of delivering complex projects on time and within budget;Ability to work effectively with global teams and manage cross-functional relationships;Bachelor’s degree in information technology, Business Administration, or a related field;Additional Information for the jobMust guarantee service operations and continuous improvement of production/application services; to reconcile project management, customer satisfaction and contract compliance with an economic reality;Support the transition from regional to global Front Office systems;Establish and manage a regional business relationship management organization;Collaborate with global teams to ensure alignment and integration of Front Office initiatives;Work closely with business areas to develop and implement strategies for Supply Chain Management, Logistics Management, Customer Services, etc;Oversee and ensure the successful delivery of key projects;Foster strong relationships with business stakeholders to understand and address their needs;Ensure the IT department has a deep understanding of business processes and requirements;Monitor and report on the progress of Front Office initiatives and projects;Ensure monitoring, capacity planning and automation are aligned to service needs;Follow up of applications evolution and anticipate actions with third parties;Lead vendor management related to Front Office initiatives and ensured compliance with contractual commitments;Provide management dashboard with activity KPIs, and operational detailed communication and reporting;Setting up regular meetings with service teams;Being a key player in the relationship among global, business and local teams;Proactively drives the opportunity for standardization and simplification of the processes, to increase efficiency within the organization;Maintains a positive working relationship with the Client, Peers, Sponsors, Employees, and Contractors.Extensive experience in leading Front Office initiatives in a large organization;Oversee key projects and define strategies for Supply Chain Management, Logistics Management, Customer Services, and other Front Office functions;Proven track record of managing global programs and transitioning regional systems to global ones;Strong understanding of Supply Chain Management, Logistics Management, and Customer Services;Experience in building and managing business relationship management organizations;Excellent project management skills with a history of delivering complex projects on time and within budget;Ability to work effectively with global teams and manage cross-functional relationships;Bachelor’s degree in information technology, Business Administration, or a related field;Additional Information for the job
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