What success looks like in this role:
• Gains familiarity with Tech Support / Services concepts, procedures and methodologies.
• With guidance, performs routine technical support duties, including:
o Receiving and responding to client requests,
o Tracking tickets / incidents within the CRM / ITSM system / tool
o Troubleshooting and resolving infrastructure issues, equipment, software and compatibility problems,
o Documenting ticket / incident resolution progress and status,
o Referring complex issues to more senior specialists or leadership,
o Communicating with Product Management, Service Delivery Management and other cross-functional teams on client feedback and expectations.
• Learns and complies with Tech Support / Services practices and policies.
• Learns how Tech Support / Services enhances levels of client satisfaction.
You will be successful in this role if you have:
High School diploma or GED required
Generally, less than 1 years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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