Case Management Internship
Are you looking for a challenging internship that will help you develop your skills in case management? We are seeking a detail-oriented and process-driven individual to join our Case Management team.
This internship will provide you with the opportunity to work on a fraud case intake and resolution platform, which is an essential tool for streamlining fraud signals across departments and improving operational workflows.
* Key Responsibilities:
* Assist with intake tagging and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops Decision Science and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Required Skills and Qualifications:
* Currently pursuing a degree in Business Analytics Finance Information Systems Criminal Justice or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira Confluence and Excel;
* Curious about fraud prevention financial crimes and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Benefits:
* Paid internship;
* 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship professional development and networking;
Join Our Team:
We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply now to take the first step towards a rewarding career in case management!