Business Analysis and Salesforce Specialist
We are seeking a highly skilled Business Analysis and Salesforce specialist to join our team. This role involves driving business value through the analysis and implementation of Salesforce solutions.
The ideal candidate will have expertise in Salesforce configuration and administration, as well as strong analytical skills and the ability to communicate effectively with stakeholders.
* Gather and document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* Expertise in Salesforce Sales cloud, Quote, Order and Contract Management
* Business case writing, wireframing, and flow diagrams
* Salesforce configuration and administration
* Strong programming/scripting skills in APEX and SOQL
Soft Skills:
Analytical thinking & problem-solving
Effective oral and written communication
Requirement gathering & documentation
Process mapping & diagramming
Stakeholder management & facilitation