IA Operations Executive
We are looking for someone to join our Operations team who understands the importance of providing exceptional service and is interested in technology and AI. This role combines customer service skills with techniques to build artificial intelligence assistants for our clients.
Responsibilities
Carry out the onboarding of new accounts received by the team
Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool
Provide technical support to clients on the AI built
Qualifications
Proven experience in Customer Experience roles or technical support
Ability to analyze data and use it in making customer-oriented decisions
Practical experience in creating and managing JSONs
Knowledge of process automation, preferably with experience using Zapier
Ability to work in a team and adapt to dynamic and changing environments
Strong passion for technology, innovation, and artificial intelligence
Excellent verbal and written communication skills
Benefits
Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!
Details
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting
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