Join to apply for the Operations Coordinator role at Wave Broadband2 days ago Be among the first 25 applicantsJoin to apply for the Operations Coordinator role at Wave BroadbandGet AI-powered advice on this job and more exclusive features.DescriptionAstound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Job DetailsDescriptionAstound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Astound is looking for an Operations Coordinator in Bethlehem, PA.Operations CoordinatorLocation: Bethlehem, PAMarket Support/Order Entry – ResponsibilitiesPlace work order for Installs, Change of Service, Downgrades and Upgrades in the Order Entry system called ICOMS.High Priority projects as assigned by market management.Review daily reports, identify, and resolve issues that will negatively impact Astound, Technicians/Contractors and/or Customer Billing.Inbound and Outbound calls to and from Customers.Answer incoming phone calls from Sales Agents, Customers, Internal Customers, and provide the requested level of support.Research and Resolve Customer Escalations from the Customers, Centralized Service Delivery and local Communities.Support the Retention/Customer Care teams.Credits/Adjustments approved by the business manager.BOLT cases – Assigned by ManagerThe primary position responsibilities for this position will focus on the Harvest Project, which will last approximately 18 months. The Harvest Project involves contacting customers and switching out their legacy boxes and replacing them with Android boxes. After the Harvest Project has been completed, this position may also be responsible for Payment Center coverage on an as-needed basis.Our Astounding Candidate Will PossessSkills & Abilities:Demonstrate strong Customer Service skillsTeam oriented mindsetRemain up-to-date on current offerings/promotionsRemain calm and courtesy when working with both internal/external customersSolid understanding of all Astound products and servicesStrong Computer Skills Working knowledge of Gmail Microsoft Office applications and ICOMS preferredAbility to adapt to changing prioritiesAbility to work effectively in a fast paced and dynamic environmentAbility to multitaskClose attention to detailStrong verbal skillsStrong troubleshooting skillsStrong problem solving skillsCommitment to Punctuality, responsibilities and work habitsFlexibility in work schedule, OT required at timesRequired Education And/or Certificates/CredentialsHigh School Diploma or equivalentWe are Proud to Offer an Astounding Benefits Package Including:Rewards: Competitive compensation planEntertainment: Free internet/video/phone service if you reside in an Astound serviceable areaRetirement: 401k with employer match and immediate vestingFamily: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)Professional Development: Paid training & tuition reimbursement programLeisure and Fun: Employee discount programLive YOUR Life: Generous paid time off plansImpact: Established, yet growing, organization where you can make a real impact!Is this the career opportunity you’ve been searching for? Yes? Then let us know about you – apply now!The base salary range in Pennsylvania for this position is $18.00 - $21.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and may not be applicable to other locations.Our Mission StatementTake care of our customersTake care of each otherDo what we say we are going to doHave funDiverse Workforce / EEOAstound is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.FCO (For San Francisco Candidates Only)Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfQualifications0">Skills0">0">0">Behaviors0">0">:0">Motivations0">0">:0">Education0">0">0">Experience0">0">0">Licenses & Certifications0">0">Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesTelecommunicationsReferrals increase your chances of interviewing at Wave Broadband by 2xGet notified about new Operations Coordinator jobs in Bethlehem, PA.Allentown, PA $65,000.00-$70,000.00 3 weeks agoOPERATIONS ASSISTANT - EVENTS AND FESTIVALS (PART TIME)Warehouse Operations Coordinator/ Team LeadOperations Manager, Fulfillment OperationsPennsburg, PA $125,000.00-$130,000.00 1 day agoAllentown, PA $60,000.00-$70,000.00 3 days agoRetail Operations Associate - 3 AM Shift!Retail Lead Associate (Reduced-Time), Customer Experience OperationsOperations Support Associate- CommercialAllentown, PA $45,650.45-$58,693.44 1 month agoAllentown, PA $50,000.00-$55,000.00 1 week agoPharmacy Operations Manager - Sign-on Bonus AvailableWe’re unlocking community knowledge in a new way. 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