Job Overview
The position of Critical Issue Manager is a strategic, high-visibility role that provides the highest level of escalation for customer issues jeopardizing business relationships and sales opportunities.
This senior-level manager will lead and manage the resolution of critical customer issues by forming and leading virtual teams based on customer needs.
Key responsibilities include driving progress and resolution, streamlining end-to-end processes, and maintaining global consistency across portfolios and customers.
Requirements:
* 10+ years of experience in customer-facing sales and/or service delivery roles
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired
Qualifications:
* Strong leadership and communication skills
* Ability to work cross-functionally and build strong relationships with various stakeholders
* Strategic thinking and problem-solving skills
* Experience with process improvement and change management
Benefits:
As a Critical Issue Manager, you will have the opportunity to make a significant impact on customer satisfaction and drive business growth. You will be part of a dynamic team dedicated to delivering exceptional results.
Other Opportunities:
Our organization offers a range of benefits and opportunities for professional development and growth. We are committed to helping our employees succeed in their careers and achieving their goals.