Lead Incident Resolution Specialist
Palo Alto Networks seeks a strategic, high-visibility leader to resolve customers' critical issues by forming and leading interdepartmental teams.
* This role requires an individual who can drive global consistency across portfolio and customers.
Your Impact
* Elevate customer satisfaction through effective issue escalation and resolution.
Requirements
* Fully fluent in Portuguese, English, and Spanish both written and verbal.
* 10+ years of customer-facing sales and/or service delivery roles.
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired.
Benefits
* Elevated job satisfaction due to the variety of tasks and responsibilities.
* Ongoing professional growth opportunities.
About This Role
This is a unique opportunity for someone looking for a challenging role that provides a sense of fulfillment and accomplishment.