Training Operations Coordinator
Niit is seeking a Training Operations Coordinator to support its customers in Frankfurt. As part of the operations team, this role will be responsible for delivering outstanding service and coordinating training sessions.
* Analyze training needs and determine session requirements
* Initiate and manage requests for session creation, modification, completion, and cancellation
* Organize training sessions according to trainee expectations and availability
* Calibrate and coordinate with the Indian team for changes/updates in the training event/program
* Support completion of training activities by following up for attendance and invoice if required
* Ensure Learner Support Level 2
Required Skills:
* 2-4 years of experience in learning delivery management and/or operations
* Exposure to an international work environment
* High-level understanding of the training landscape
* Customer service-oriented posture
* Team player
* Ability to communicate clearly and concise thoughts
* Attention to detail, structured and organized, capable of prioritizing activities
* Knowledge of Salesforce or any other CRM
* Knowledge of Cornerstone or any other LMS is an added advantage
* Fluent in English
* Proficient in MS Office, Excel, SharePoint