As a key member of our operations team, you will be responsible for monitoring ongoing delivery routes to ensure seamless execution and timely delivery.
Responsibilities
* Track and manage delivery routes in real-time
* Communicate effectively with delivery drivers and shippers through phone and live chat support
The ideal candidate will possess experience in logistics, courier operations, call center management, customer support, or account management. They must be proficient in English and able to work within the Eastern US time zone (EST). A strong understanding of the local courier industry is essential for success in this role.
We are seeking a skilled professional who can provide exceptional service to our clients while working collaboratively as part of our dynamic team.