Case Management Internship
Our organization is seeking a detail-oriented individual to join our Case Management team. The selected candidate will have the opportunity to contribute to the evolution of our fraud case intake and resolution platform.
* Responsibilities include:
1. Fraud Case Intake and Triage: Assist in the intake, tagging, and triage of fraud-related case submissions;
2. Document Control: Document return materials processes for traceability and evidence handling;
3. Workflow Optimization: Support creation and refinement of SOPs for fraud and marketing workflows;
4. Collaboration: Collaborate with Fraud Ops, Decision Science, and Technical teams;
5. Testing and Feedback: Participate in testing and feedback for new platform features;
6. Reporting and Analysis: Help draft reports and identify opportunities for automation and process improvement.
Requirements
We are looking for candidates with the following qualifications:
* A degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passion for structured processes and operational efficiency;
* Comfort working across tools like Jira, Confluence, and Excel;
* Curiosity about fraud prevention, financial crimes, and enterprise automation;
* Proactive communication skills with strong English proficiency.
Benefits
The selected candidate can expect:
* A paid internship;
* A 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking.