Join to apply for the Completion Customer Coordinator role at SLB.
The Customer Engagement Coordinator for Completion is responsible for acting as the customer point-of-contact for Product Line operations, providing support throughout the service delivery process, and driving contract revenue, profitability, and receivable management. The coordinator establishes and maintains professional relationships with customers, maximizes knowledge of customer needs to enhance contract value for both SLB and the customer, and ensures service delivery complies with contractual agreements and meets customer objectives and performance metrics. They also promote the adoption of technological solutions to meet customer challenges, coordinate communication between the customer and service delivery team, and oversee resource consumption (COSD).
Responsibilities
1. Analyze Job Requirements
2. Identify and Capture Opportunities (Leads)
3. Analyze the Commercial Performance of the Contract with the Client
4. Serve as the main technical point of contact locally
5. Provide technical responses to bids, ensuring client requirements are met
6. Support the Operations Manager in local marketing and sales planning
7. Develop Activity, Asset, Workforce, and Product Demand Forecasts with consensus
8. Obtain Client Acceptance of Delivery
9. Evaluate opportunities to improve productivity
10. Propose team sizing models and identify service categories
11. Conduct service delivery closure and create direct sales orders
12. Gather intelligence on market activities, business units, competitors, and market size
13. Capture and propose work requests from clients, and prepare cost estimates
Minimum requirements
* Bachelor's degree in Petroleum, Mechanical, Production Engineering, or related fields
* Experience in Intelligent or Advanced Completion
* Proven experience for technicians in similar roles
* Experience in customer service related to well design and completion operations
* Advanced or fluent proficiency in English and Portuguese
* Valid work documentation for Brazil
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