Customer Success Manager Role
We are seeking an exceptional Customer Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics.
Daily Client Communication Responsibilities:
* Main point of contact for each clinic client.
* Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask.
* Provide clear updates on campaign performance, next steps, and upcoming improvements.
Client Onboarding Process:
* Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set expectations around timelines, deliverables, and what strong performance looks like.
Campaign Performance Monitoring & Troubleshooting:
* Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.
* Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging.
Key Requirements:
* Previous experience in sales or lead generation.
* Strong communication and organizational skills.
* A proactive, solution-oriented mindset.